ISO 9000:2000

ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.

The ISO 9000:2000 revision had five goals:

  1. Meet stakeholder needs
  2. Be usable by all sizes of organizations
  3. Be usable by all sectors
  4. Be simple and clearly understood
  5. Connect quality management system to business processes

ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.

ISO 9000:2015 principles of Quality Management

The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply to promote organizational improvement.


ISO 9000 Quality Management Principles

  1. Customer focus
    • Understand the needs of existing and future consumers
    • Align organizational objectives with customer needs and expectations
    • Meet customer requirements
    • Measure customer satisfaction
    • Manage customer relationships
    • Aim to exceed customer expectations
    • Learn more about the customer experience  and customer satisfaction
  2. Leadership
    • Establish a vision and direction for the organization
    • Set challenging goals
    • Model organizational values
    • Establish trust
    • Equip and empower employees
    • Recognize employee contributions
    • Learn more about leadership
  3. Engagement of people
    • Ensure that people’s ability are used and valued
    • Make people accountable
    • Enable participation in continual improvement
    • Evaluate individual performance
    • Enable learning and knowledge sharing
    • Enable open discussion of problems and constraints
    • Learn more about employee involvement
  4. Process approach
    • Manage activities as process
    • Measure the capability of activities
    • Identify linkages between activities
    • Prioritize improvement opportunities
    • Deploy resources effectively
    • Learn more about a process view of work and see procedure analysis tools
  5. Improvement
    • Improve organizational performance and capabilities
    • Align improvement activities
    • Empower people to make improvements
    • Measure improvement consistently
    • Celebrate improvements
    • Learn more about approaches to continual improvement
  6. Evidence-based decision making
    • Ensure the accessibility of accurate and reliable data
    • Use appropriate methods to analyze data
    • Make decisions based on analysis
    • Balance data analysis with practical experience
    • See tools for decision making
  7. Relationship management
    • Identify and select suppliers to manage costs, optimize resources, and create value
    • Establish relationships considering both the short and long term
    • Share knowledge, resources, information, and plans with associates
    • Collaborate on improvement and development activities
    • Recognize supplier successes
    • Learn more about supplier quality and see resources related to managing the supply chain
ISO 9000:2000

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