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Comprehensive Guide: Resolving Invoice Transmission Issues to ICEGATE Due to Aadhaar/e-KYC Non-Authentication


Under the Central Goods and Services Tax (CGST) Rules, 2017, Rule 10B specifically outlines the requirements for a registered person to be eligible for a refund of integrated tax paid on goods exported out of India. One of the key requirements is the authentication of the Aadhaar number or the uploading of an e-KYC (Know Your Customer) document. This guide provides a comprehensive overview of these requirements, the process involved, and important considerations for compliance.

Overview of Rule 10B


Rule 10B aims to streamline the process of refunds for integrated tax (IGST) paid on exported goods. This rule helps in verifying the identity of the taxpayer to prevent fraud and ensure that refunds are issued to legitimate exporters.

Key Requirements

To be eligible for a refund under Rule 10B, the registered person must:

  1. Authenticate their Aadhaar number, or
  2. Upload an e-KYC document.

Aadhaar Authentication

What is Aadhaar Authentication?

Aadhaar authentication is the process by which the Aadhaar number, along with other attributes (like biometrics or OTP), is submitted to the Central Identities Data Repository (CIDR) for verification. The CIDR verifies the submitted information and responds with a “yes” or “no.”

Steps for Aadhaar Authentication

  1. Aadhaar Enrollment: Ensure that you have an Aadhaar number. If not, you need to enroll for Aadhaar at an authorized Aadhaar enrollment center.
  2. Update GST Profile: Log in to the GST portal and navigate to the Aadhaar authentication section.
  3. Initiate Authentication: Enter your Aadhaar number and submit. An OTP will be sent to the mobile number linked with your Aadhaar.
  4. Verify OTP: Enter the OTP received to complete the authentication process.

Benefits of Aadhaar Authentication

  • Simplified Process: Easier and quicker verification process.
  • Security: Enhanced security due to biometric and OTP verification.
  • Direct Linkage: Direct linkage of identity with the GST profile, reducing chances of fraud.

Uploading e-KYC Document

What is e-KYC?

e-KYC (Electronic Know Your Customer) is a digital process to verify the identity and address of the person. It involves the submission of identity documents electronically.

Accepted e-KYC Documents

For e-KYC, the following documents can be uploaded:

  1. Passport
  2. Voter ID
  3. Driving License
  4. PAN Card
  5. Other government-issued identity documents

Steps for e-KYC Upload

  1. Prepare Documents: Ensure you have scanned copies of the required documents.
  2. Login to GST Portal: Access the GST portal with your registered credentials.
  3. Navigate to e-KYC Section: Go to the e-KYC upload section in your GST profile.
  4. Upload Documents: Select and upload the required identity documents.
  5. Submit for Verification: Submit the documents for verification by the GST authorities.

Benefits of e-KYC

  • Convenience: Allows submission of documents electronically without visiting any office.
  • Flexibility: Multiple documents can be used for identity verification.
  • Security: Electronic records reduce the risk of document tampering.

Detailed Process for Refund of Integrated Tax


Before applying for a refund, ensure the following:

  • You have completed either Aadhaar authentication or e-KYC upload.
  • Your GST returns are filed regularly and up-to-date.
  • Ensure all invoices related to the exported goods are correctly reported in the GST returns.

Steps to Apply for Refund

  1. File GSTR-1 and GSTR-3B: Ensure you have filed GSTR-1 and GSTR-3B for the relevant tax period.
  2. Generate Shipping Bill: Ensure the shipping bill details are matched with the details furnished in the GST returns.
  3. Access GST Portal: Log in to the GST portal and navigate to the refund section.
  4. Select Refund Application: Choose the application for the refund of integrated tax paid on goods exported out of India.
  5. Enter Details: Fill in the necessary details like GSTIN, period of refund, and shipping bill number.
  6. Upload Documents: Upload relevant documents such as shipping bills, invoices, and any other supporting documents.
  7. Submit Application: Submit the application for processing. An Application Reference Number (ARN) will be generated.
  8. Track Status: Track the status of the refund application using the ARN on the GST portal.

Post-Submission Verification

Once the refund application is submitted, it undergoes verification by the tax authorities. This includes:

  • Verification of the Aadhaar authentication or e-KYC.
  • Validation of the shipping bills and invoices.
  • Cross-checking of GST returns with the refund application.

Refund Disbursal

Upon successful verification, the refund amount is credited to the registered bank account of the taxpayer. The timeline for the refund process typically ranges from 2 to 4 weeks, depending on the completeness and accuracy of the submitted documents.

Common Issues and Solutions

Issue: Aadhaar Authentication Failure

Solution: Ensure that your mobile number is linked with your Aadhaar. In case of a mismatch, update the mobile number through the nearest Aadhaar enrollment center.

Issue: Rejection of e-KYC Documents

Solution: Verify that the documents are clear and legible. Ensure that the uploaded documents are as per the accepted list and meet the required file size and format.

Issue: Delay in Refund Processing

Solution: Regularly check the status of your refund application on the GST portal. Respond promptly to any queries or notices from the tax authorities to avoid delays.


Compliance with Rule 10B of the CGST Rules, 2017, is crucial for exporters seeking a refund of integrated tax paid on goods exported out of India. By ensuring proper Aadhaar authentication or e-KYC upload, taxpayers can streamline their refund process and avoid unnecessary delays. This guide provides a detailed roadmap to help taxpayers navigate the requirements and successfully claim their refunds.

Under the Central Goods and Services Tax (CGST) Rules, 2017, specifically Rule 10B, non-compliance with the Aadhaar authentication or e-KYC requirements can lead to significant consequences. While the specific penalties for non-compliance with e-KYC requirements are not explicitly detailed in the CGST Act or the associated rules, there are general implications for non-compliance, which include:

Implications of Non-Compliance with Aadhaar Authentication or e-KYC

  1. Ineligibility for Refunds:
    • One of the primary implications of not completing the Aadhaar authentication or e-KYC process is the ineligibility to apply for a refund of integrated tax (IGST) paid on goods exported out of India. This can impact the cash flow and financial planning of exporters.
  2. Suspension of Registration:
    • According to the provisions under the CGST Rules, the tax authorities have the power to suspend or cancel the GST registration of a taxpayer if they find that the Aadhaar authentication or e-KYC requirements are not fulfilled. Suspension of registration can severely impact business operations.
  3. Increased Scrutiny and Verification:
    • Businesses that fail to comply with e-KYC requirements may be subjected to increased scrutiny and verification by tax authorities. This can lead to additional compliance burdens and possible delays in processing other GST-related applications.
  4. Legal and Administrative Actions:
    • Persistent non-compliance can lead to legal and administrative actions by the tax authorities. This includes the issuance of show-cause notices, imposition of penalties under the general penalty provisions of the CGST Act, and possible prosecution in severe cases of fraudulent activity.

Steps to Ensure Compliance

To avoid these negative implications, registered persons should take the following steps to ensure compliance with the e-KYC requirements under Rule 10B:

  1. Complete Aadhaar Authentication:
    • Ensure that the Aadhaar authentication process is completed by logging into the GST portal, entering the Aadhaar number, and verifying the OTP sent to the linked mobile number.
  2. Upload e-KYC Documents:
    • If Aadhaar authentication is not feasible, prepare the required e-KYC documents and upload them to the GST portal. Accepted documents include a passport, voter ID, driving license, PAN card, and other government-issued identity documents.
  3. Regular Monitoring and Updates:
    • Regularly monitor the status of your e-KYC compliance on the GST portal. Update any changes to your identity documents promptly to avoid discrepancies.
  4. Seek Professional Assistance:
    • Consider seeking assistance from a GST consultant or a professional who can guide you through the e-KYC process and ensure that all requirements are met accurately.


Compliance with Rule 10B’s e-KYC requirements is essential for exporters seeking refunds of integrated tax on exported goods. Non-compliance can lead to severe consequences, including ineligibility for refunds, suspension of GST registration, increased scrutiny, and potential legal actions. Therefore, it is crucial for registered persons to complete the Aadhaar authentication or e-KYC process promptly and accurately to avoid these issues and ensure smooth business operations.


Comprehensive Guide: Resolving Invoice Transmission Issues to ICEGATE Due to Aadhaar/e-KYC Non-Authentication

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